Details: Telecommute:   Experience:   Degree:  BA/BS Compensation:   CCCi has an immediate need in the Marietta GA. area for a CCNA Technical Trainer. In this position, the CCNA Technical Trainer is responsible for the design and delivery of a variety of Technical Operations training courses and other learning interventions for operations employees. This position requires an individual capable of expanding the current training curriculum and learning efforts for technical employees in operations roles across the organization. CCNA Technical Trainer Major Responsibilities:• Develop and deliver training that supports our clients business drivers to all levels of Call Center agents, NOC, AMG and other technical employees (as needed) • Analyze technical learning needs on an ongoing basis to identify new training opportunities and propose new training programs or enhancements to existing training programs• Evaluate service standards, new products and services and systems on an ongoing basis; recommend enhancements where necessary, to support systems and process needs• Cross train existing technical Operations managers, team leaders and associates on established programs• Ensure effective deployment of training resources in a fast-paced, high volume, ever-changing environment• Develop and present periodic statistical reports to management• Inform appropriate individual or groups; update senior management, human resources and others as necessary• Learn and adhere to the policies/procedures set forth by the company and ensure that the training curriculum meets standards at all times CCNA Technical Trainer Experience & Skills:• Minimum of 3 to 5 years experience in a Technical Training role (strongly preferred)• Previous telecommunications experience in a technical capacity (preferred)• Proven Technical Skills with experience in the full range of technologies and products that comprises the telecommunications market.• Strong knowledge of Cisco technology and/or Cisco certifications (Cisco Certified Network Associate, Cisco Certified Network Professional Cisco Certified Academic Instructor); required• Previous Technical Call Center experience • Knowledge of Call Center metrics and performance standards • Bachelors degree or the equivalent combination of education and experience• Ability to create an environment that motivates diverse groups of employees • Sound judgment and discretion, including the ability to resolve conflicts effectively• Intermediate to Advanced experience in Microsoft Word, Excel and PowerPoint (required)• Ability to generate creative ideas, viable solutions and problem solving methodologies for specific Call Center Training issues • Ability to communicate information and ideas in writing so others understand• Ability to facilitate effective, interactive orientation/new hire training and ongoing training sessions for new Operations employees and managers• Demonstrated ability to handle highly confidential material and show integrity in all actions

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