Details: 2-3 years experience required The Quality Training and Implementation Specialist is responsible for supporting quality improvement efforts initiated by Steward Health Care Network (SHCN), member providers and IPA leadership according to SHCN policies and procedures.  Key Responsibilities: Work collaboratively with team members to implement new systems, training, and help manage progress within practices in new applications and protocols; Survey membership about the impact of improvement efforts; Act as liaison between primary care providers, patients, and specialty providers. Support the SHCN leakage initiatives as appropriate in implementation of new systems; Function as a resource for SHCN providers, staff and members on the administrative and operational aspects of the referral management process; Coordinates the organization of all project documentation according to standards (e.g. pertinent design documents, process flow, budget, file documentation etc).  Requirements: Bachelors degree strongly preferred or equivalent experience; Previous experience training staff in provider offices is required; 3-5 years of experience working within a healthcare setting; Referral management experience required; Excellent communication skills and the ability to deal with individuals at all levels; Must have a high level of tact & diplomacy; Excellent customer service skills required. Must have experience with MS Office, PowerPoint, Survey Monkey or similar application.  Knowledge of eCW or Athena medical record systems is preferred but not essential. Steward Health Care is an Equal Opportunity Employer

View the original article here