Details: Technical Trainer - Customer Service Location: Milwaukee, WI EDCi has immediate openings for a Customer Service Technical Trainer! EDCi engages with clients in the Midwest to provide technology services and solutions to improve businesses and provide alignment to business strategy.  We provide full life cycle support including strategy, assessment, implementation, training and support.  Through our partnership and certifications with leading technology providers, our customers receive the highest quality of product and service the industry has to offer.  At EDCi IT Services, LLC, a wholly owned subsidiary of EDCi, we place technical professionals in a wide variety of technical roles.  Associates of EDCi have the opportunity to engage in dynamic projects, leveraging the latest technologies. Our partnerships provide a unique opportunity for associates to continue to develop their professional skills.  If you are seeking a challenging work environment where you can utilize your skills, look to EDCi.  Learn more about us at www.edci.com. Job Summary EDCi, a provider of Call Center Telephony technologies, has an immediate opening for a Technical Trainer in the Milwaukee area.  The Technical Trainer - Customer Service is responsible for administering training programs for call center technologies.  The Technical Trainer will be facilitating classes for Customer Service Agents, Customer Service Supervisors, and other staff as needed.  The Technical Trainer will need to learn and effectively communicate call work flow procedures, call monitoring/reporting procedures, customer service standards, and technical information, in alignment with company values. The ideal candidate will have an understanding of call center processes, and have a strong technical aptitude.  All instructional materials will be provided, and no curriculum development will be necessary.  This is a contract position that will last approximately 5 months.  Part-time Trainer opportunities may also be available.Responsibilities  Facilitate technical call center system training to customer service agents and customer service supervisors. Utilize course materials to effectively present information to students. Facilitate using computer/web based training, PowerPoint presentations, and other technologies. Ensure that course materials are technically accurate and up to date. Assist with distributing course materials, equipment set up, and administrative tasks as needed.  Ensure that class objectives are achieved within the timeline provided. Evaluate student performance and effectiveness of coursework. Effectively answer questions about customer service/call center procedures and technologies. Work with subject matter experts to obtain any additional information needed. Maintain a positive learning environment for all students and staff. Maintain class training /attendance records and any necessary reports. Recommend additional learning materials, if needed. May assist with creating, testing, and/or maintenance of computer/web based training tools. Attend technical training with subject matter experts. Collaborate with vendors, managers, and other staff as needed. Ability to work evening or weekend hours occasionally.

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